How E-Script Provider ScriptStream Provided 24/7 Customer Support with Voice AI
Nov 6, 2025
ScriptStream
Medical platform transforms into 24/7 voice-accessible service, achieving 3x user engagement.
The Challenge
What if your users could just call your platform instead of logging in? ScriptStream's medical specialists needed platform access while driving, during procedures, and after-hours. Building a mobile app would cost $480K and still wouldn't solve hands-free needs. They were losing efficiency for users who needed hands-free access.
The Problem
ScriptStream was constrained: prescription workflows were powerful but only usable during business hours with screen access. Medical specialists couldn't use the app while operating, driving, or away from their desk. 40% of user tasks happened outside app usage, creating delays, staff bottlenecks, and operational inefficiencies. Screen-dependency meant feature abandonment, slower patient throughput, and lower satisfaction.
Our Solution
ScriptStream was constrained: prescription workflows were powerful but only usable during business hours with screen access. Medical specialists couldn't use the app while operating, driving, or away from their desk. 40% of user tasks happened outside app usage, creating delays, staff bottlenecks, and operational inefficiencies. Screen-dependency meant feature abandonment, slower patient throughput, and lower satisfaction.
The Results
3x | 4 weeks | 89% | 520% |
|---|---|---|---|
user engagement increase | implementation time | support time reduction | platform ROI |
The impact was immediate and transformative. ScriptStream achieved 3x increase in daily active users, 89% reduction in support tickets, 24/7 platform accessibility, and 520% ROI for the platform owner. Medical specialists now manage prescriptions while driving, access the platform during procedures, work after-hours without screens, and complete tasks 75% faster. Clinics gained around-the-clock access to prescription workflows with reduced admin overhead and greater responsiveness. Staff time was freed from repetitive prescription handling, allowing focus on more complex, high-value tasks.
What Our Client Says
"Adding the voice line changed how we use ScriptStream — tasks no longer wait until office hours. Our staff can focus on value work now. We went from 'I'll do it when I'm at my desk' to 'I'll call and process the request.' The voice AI handles routine tasks; human intervention only when needed."
ScriptStream Clinical User, Medical Specialist
Your Platform Application
If your SaaS platform has backend logic or workflows, you don't need to limit access to UI interactions. Voice AI integration can transform any screen-dependent platform into a 24/7 voice-accessible service. Whether your users are hands-busy, mobile, or working off-hours, voice enablement unlocks unprecedented accessibility. The technology works with your existing APIs—no rebuild required. From prescription management to customer support to order processing, any app workflow can be voice-enabled.
See more of our work
Automated Script Processing: From Hundreds of Weekly Entries to Zero
Jan 8, 2026
AI Voice Agents for Healthcare: Ending the 4.4-Minute Hold Time Crisis
Dec 16, 2025
Voice AI for Medical Platforms: The $480K Mobile App Alternative
Dec 16, 2025
AI-Enabled Invoice Processing: 22+ Hours Saved Weekly
Nov 6, 2025