Automated Script Processing: From Hundreds of Weekly Entries to Zero

The Challenge

What if every script that arrived via email was automatically extracted, validated, and placed in your Dr's approval queue - all within minutes, with zero staff intervention?

A major Australian pharmacy chain receives hundreds of scripts weekly via email, fax, and PDF. Each one requires manual transcription into their dispensation system before prescribing Drs can review and approve them. Staff capacity was the bottleneck. Processing delays frustrated Drs. The risk of transcription errors loomed over every manual entry.

Manual processing wasn't just slow… it was expensive, consuming $120K-180K annually in administrative overhead.

The Problem

The pharmacy's team faced an impossible reality: hundreds of scripts arriving weekly, each requiring manual entry before Drs could approve them.

Staff members spent hours transcribing data from emails and PDFs whilst prescribing Drs waited. High-priority scripts competed for immediate attention, creating bottlenecks. After-hours scripts sat unprocessed until the next business day. The entire workflow was constrained by human capacity.

Every manual entry carried transcription error risk. A mistyped dosage or patient detail could have serious consequences. Staff double-checking consumed even more time.

The maths was brutal: 2-3 FTE equivalent in administrative time, processing delays measured in hours, and the constant knowledge that one transcription error could compromise patient safety.

Traditional solutions (hiring more staff) only scaled costs without eliminating the fundamental problem: humans manually retyping information that already existed in digital documents.